Welcome to
everydayhero Sidekick
Sidekick is an online help centre designed to help you do good and feel super. If you know what you’re looking for, feel free to use the search above, or take some time to browse the FAQs below.
Sidekick is an online help centre designed to help you do good and feel super. If you know what you’re looking for, feel free to use the search above, or take some time to browse the FAQs below.
Sidekick is an online help centre designed to help you do good and feel super. If you know what you’re looking for, feel free to use the search above, or take some time to browse the FAQs below.
Sidekick is an online help center designed to help you do good and feel super. If you know what you’re looking for, feel free to use the search above, or take some time to browse the FAQs below.
Everydayhero Academy
Everydayhero Academy
Help! Trouble Shooting Guide
Help! Trouble Shooting Guide
- Help! I haven't received my merchandise
- Help! I can't donate to a team page
- Help! My teammates have registered but aren’t showing on the team page
- Help! I created a supporter page for the wrong charity
- Help! I made a donation to the wrong page
- Help! My Friend has made a donation, however, it is not showing on my page
General
Announcements
FAQ
[US] NONPROFITS
Getting Started
- What is everydayhero?
- How can I get my nonprofit started on everydayhero?
- What Is Involved In everydayhero's Compliance Process?
- Activating Your Account
- Adding Additional Account Users
- How Do I Remove A User?
everydayhero Pro
- everydayhero Pro: Frequently Asked Questions
- How To Remove The Leaderboard From The Landing Page
- How Do I Move A Donation To Another Supporter Page?
- How Do I Add Offline Donations To My Supporter Page?
- How Do I Enable Offline Donations For A Campaign?
- What is everydayhero Pro and where can I learn more?
Settlement and Reporting
- What fees are waived on everydayhero on #GivingTuesday 2018?
- What Donations Will Be Included In The Weekly Settlement?
- Error - Supporter Page Report Team Total Does Not Match Team Page
- How Do I Receive Notification Of Donation Settlements?
- How do I pull on-demand reports in my account?
- What compliance do BB/EDH do?
Best Practices
Templates
- Email template: Recruit past fundraisers
- Email template: Recruit donors as fundraisers
- Email template: thank new fundraisers
- Sample social media posts to recruit fundraisers
- Email template: encourage your fundraisers
- Email template: final fundraiser encouragement before event
Webinars
- Webinar - Branding for Your Peer-to-Peer Campaign: Highlight Your Mission
- Webinar - Essentials of Peer-to-Peer: The 3 Steps to Success
- Upcoming Webinars
- Webinar #1 - Inspiring Potential Fundraisers: Key Tactics to Recruit Runners for Your Cause
- Webinar #2 - Fundraiser Activation: Motivating Your Runners in Your Peer-to-Peer Events
- Webinar #3 - Cultivating and Retaining Loyal Fundraisers for your Peer-to-Peer Events
Eventbrite Event Organizers
- How Do I Find the Campaign ID?
- What does the everydayhero + Eventbrite integration do?
- How do I see my fundraising progress and access reports?
- What does it cost to use the Eventbrite + everydayhero extension?
- What are the best image sizes for my banner and backdrop?
- What Do My Eventbrite Registrants See?
[US] SUPPORTERS
Supporter Pages
- How Do I Join A Team?
- How Do I Add An Image To My Supporter Page?
- How Do I Edit My Team Page?
- How Do I Create A Supporter Page?
- How Do I Create a Team Page?
- How Do I Delete A Supporter Page?
Donating
- How Much Of My Donation Does The Charity Receive?
- What Is Donor Cover?
- What payment methods are available for donating online?
- Is it safe to use my credit card online?
- How do I get a receipt for my donation?
- Why isn't my donation showing up?
Fundraising Tips
- Fundraising 101: The Best Ways to Use Twitter
- Fundraising 101: The Best Ways to Use Email
- Top Tips for Raising Money as a Team
- Spring Fever: Top Tips For Giving to the Causes You Love
- Seven Top Tips for Raising Money at Work
- Top Tips for Fundraising with Friends
Nonprofit Support
[UK] Supporters
Fundraising Tips
Fundraising FAQs
[UK] Heroix Charities
Heroix FAQs
EVERYDAYHERO FAQs
- How is EVERYDAYHERO different?
- Why count everything?
- Does it cost any extra?
- Will my organisation appear on the EVERYDAYHERO webiste?
- Will information from EVERYDAYHERO be available in our reports?
- Will there be any changes to my existing branded campaigns?
Campaigns and Events
- How Can Sponsor Logos Be Added To A Campaign?
- How Do We Create A New Campaign Or Event?
- What Are The Heroix Campaign Design Guidelines?
- Campaign Colour Schemes
- Can the buttons on a campaign be customised?
- How can an image be added to a campaign?
Supporting Your Supporters
- How Is A Team Page Created?
- How can our organisation create a page on behalf of a Supporter?
- What is a Supporter Account?
- Should Our Organisation Direct Supporters To EVERYDAYHERO?
- How can we encourage our supporters to raise more?
- should Our Organisation Communicate with Our Supporters?
Reporting
[UK] Prospective Charities
Welcome to Blackbaud Heroix
Welcome to everydayhero
Membership FAQs
- How does our organisation register?
- What compliance is involved in registering?
- Can I start receiving funds right away?
- Can I report on our fundraising outcomes?
- Why do you need our banking information?
- How often are funds remitted to our organisation?
[NEW ZEALAND] SUPPORTERS
Walking Stars
- How Long Does It Take For A Donation To Show On My Fundraising Page?
- How Do I Share Updates On My Fundraising Page Automatically To Facebook Or Twitter?
- How can I reach my fundraising target?
- How long will Walking Stars take me?
- How far is a half marathon?
- Do we need to finish by a certain time?
Relay For Life
- How do I register for Relay for Life- Nelson Region?
- How Do I Register For Relay For Life – Otago Southland Region?
- How Do I Register For Relay For Life – Canterbury West Coast Region?
- How Do I Register For Relay For Life – Central Districts Region?
- How Do I Register For Relay For Life – Auckland Northland Region?
- How Do I Register for Relay For Life – Wellington Region?
[AUSTRALIA] PROSPECTIVE CHARITIES
Welcome to everydayhero
How much does it cost to join?
Membership FAQs
- How do I register my charity, sporting club or organisation?
- How do I register my school?
- What information does my organisation need to provide?
- What information will my organisation receive about supporters and donors?
- Is Donation Processing Secure?
- How often does everydayhero remit funds?
[AUSTRALIA] STANDARD Membership
Points4Purpose
Realbuzz Integration with Everydayhero
New Donation Form - Australia
New to everydayhero?
Your everydayhero Account
- Logging into your account
- Reporting and Accessing your Data
- Updating your charity contact information
- Using and updating your Charity Profile
- Regular Giving on everydayhero
- Membership Fees and FAQs
Supporting your Supporters
- How Does a supporter update their Email Address Linked To their Everydayhero Account?
- What is a Supporter Account?
- Connecting Apps to Supporter Pages
- Create A Page On Behalf Of Your Supporter
- Can a supporter adjust their page expiry date?
- Reissuing Donation Receipts
Major Community Event Fundraising
Useful resources
- Remittance Calendar
- Fundraising Ideas: for Your Supporters
- Top Fundraising Tips: for Social Media
- Top Fundraising Tips: For Your Supporters
- Top Fundraising Tips: for Charities
- Team creation guide
eTapestry Integration
Eventbrite Integration
School Fun Run - Schools
[AUSTRALIA] HEROIX Members
New Donation Form - Australia
New Reporting- Australian Customers
- A Summary of Key Changes
- Changes to the Remittance Advice and Financial Transaction Statements
- Help! My Cleared Funds Column is blank
- Remittance and Your Financial Statements
- Reporting on your Regular Donors
- Reporting on Your Donors
New Reporting- New Zealand Customers
- Help! My Cleared Funds Column is blank
- Changes to Fundraiser ID
- Your Guide to Brand New Reporting
- How can I log in to my reports?
- When do the new reports take effect?
- What happens to my existing custom reports?
eTapestry Integration
Eventbrite Integration
Your everydayhero Heroix Account
- Logging into your Heroix account
- Using and updating your Charity Profile
- Updating your charity contact information
- Notification Emails
- Regular Giving on everydayhero
- Setting Up A Custom Thank You Video
Reporting
Campaigns and Events
- Video Tutorial: Appeals Module
- Video Tutorial: Peer to Peer Module
- Video Tutorial: Creating a Campaign
- Creating a new Campaign
- Adjusting the Supporter page expiry date
- Heroix Campaign Design Guidelines
Supporter Messaging
- About Supporter Messaging
- Creating a new supporter message
- Formatting your message
- Adding an Image to your message
- Adding a video to your message
- Allowing public sharing
Major Community Events
The everydayhero Registration Platform
- Accessing Your Registration Data
- Ticket types and options
- Registration Receipts
- Transferring registrations
- Discount Codes
- Primary vs Secondary Registrants
Supporting your Supporters
- How Does a supporter update their Email Address Linked To their Everydayhero Account?
- How do I enable the ‘Auto-Join Teams’ feature for my existing campaign inside Heroix?
- How do I add an Offline Donation to a supporter page?
- What is a Supporter Account?
- How Should Our Organisation Direct Supporters To everydayhero?
- How can our organisation create a page on behalf of a Supporter?
Useful Resources
[AUSTRALIA] SUPPORTERS
Peter Mac's Unite to Fight Cancer
- What is Peter Mac's Unite to Fight Cancer?
- When and where is the Unite to Fight Cancer event held?
- How do I register for Unite to Fight Cancer?
- How do I create a team page for my Unite to Fight Cancer supporter page?
- How do I join a team?
- How do I edit my Unite to Fight Cancer supporter page?
Run2Cure Neuroblastoma
MyGames
Fitness Tracking
Processing Cash, Cheque or Bpay Donations
High Tea For Hamlin 2017
Discontinuation of Cash, Cheque and Bpay Payments
My Marathon- Heart Foundation
- What is MyMarathon?
- How do I register for MyMarathon?
- How do I connect MapMyFitness, Fitbit and Strava to MyMarathon page?
- I need help with MyMarathon, who should I contact?
- How do I create a team?
- How do I join a team?
Stride for Stroke
New Donation Form- New Zealand
Tax Time
- Is this a Scam? Why have I received this email?
- Help! I haven't set a password
- Help! I don't know my password
- Help! Missing Receipts
- Help! I can't see all of my receipts
- I received the end of financial year email but not all my donations were showing in my account?
End of Financial Year
- Help! I haven't set a password
- Help! I don't know my password
- Help! Missing Receipts
- Help! I can't see all of my receipts
- I received the end of financial year email but not all my donations were showing in my account?
- When I go to sign up after following the link from the end of financial year email it tells me I already have an account?
40 Hour Famine- World Vision
- What is the 40 Hour Famine?
- How do I register for the 40 Hour Famine Backpack Challenge?
- I need help with my 40 Hour Famine page, who should I contact?
- I am a school/church, how do I manage fundraising?
- How Do I Create A Team Page for the 40 Hour Famine Backpack Challenge?
- How Do I Join A Team In The 40 Hour Famine Backpack Challenge?
Bloody Long Walk
- Help! It says I already have an account
- How Do I register for the Bloody Long Walk?
- I Need Help With My Registration, Who Can I Contact?
- How do I get my e-ticket?
- I didn't receive my e-ticket, what do I do?
- Can I Change the Start Time on my e-ticket?
Sun-Herald City2Surf
- How Do I Connect MapMyFitness To My City2Surf Fundraising Page?
- How Do I Register For The City2Surf?
- I Am Registered, Why Can't I See My City2Surf Page?
- How Do I Join A Team In The City2Surf?
- How Do I Create A Team Page In The City2Surf?
- I Want To Find Out More About The City2Surf, Who Do I Contact?
The Sunday Mail Suncorp Bank Bridge to Brisbane
- How Do I Register For Bridge To Brisbane?
- I Need Help With My Registration, Who Can I Contact?
- I Am Registered, Why Can't I See My Bridge To Brisbane Page?
- How Do I Join A Team In The Bridge To Brisbane?
- How Do I Create A Team Page In The Bridge To Brisbane?
- What is Hero Time?
Challenge4Change
- What is Challenge4Change?
- How do I register for Challenge4Change?
- What is a point-to-point challenge?
- Can I choose my starting and ending point?
- Can I start my challenge before August 21?
- I can't find my charity, school or club, what do I do?
Multi Charity Events
- How Long Does It Take For A Donation To Show On My Fairfax Fundraising Page?
- How Do I Share Updates To My Fairfax Fundraising Page Automatically To Facebook Or Twitter?
- How Do I Share My Fairfax Fundraising Page?
- What Are The Different Ways People Can Donate To Me?
- How Should I Process Cash Donations I Have Received?
- How Does My Charity Receive Donations That Have Been Made To My Fairfax Fundraising Page?
Mothers Day Classic
- MDC: How do I delete a duplicate fundraising page?
- MDC: How Long Will It Take To Walk The Course?
- MDC: I Have Received My Event Kit, But I Haven't Received Any Merchandise
- MDC: Is My Registration Tax Deductible?
- MDC: What Does My Entry Fee Provide Me With?
- MDC: Can I transfer my entry or obtain a refund?
Jump Rope For Heart - The Heart Foundation
- JRFH: I entered the wrong school, how do I update this?
- JRFH: How do I remove my page?
- JRFH: Skipping Badges
- JRFH - Teacher Questions: How can I see the top fundraisers in my school?
- JRFH - Teacher Questions: How do I know who my field officer is?
- JRFH - Teacher Questions: How do I invite other teachers to be Jump Rope coordinators with me?
Managing My Supporter Page
- How Do I Update My Email Address Linked To My Everydayhero Account?
- How do I connect my Fitbit to my fundraising page?
- How do I connect my fitness app to my fundraising page?
- I Need Help, How Can I Reach Out using Chat?
- Why Aren’t My Team Members Showing Up On My Team Page?
- I Put In The Wrong Date Of Birth When Setting Up My Supporter Page, How Can I Change It?
Getting Started
- I Need Help, How Can I Reach Out using Chat?
- How do I create a fundraising page for an event registered with everydayhero?
- How do I create a fundraising page?
- How do i create a team for an event registered with everydayhero?
- How do I create a team for my own event?
- How do I join an existing team?
Donations
- ★ How long will it take for my online donation to show on the Supporter page?
- How to cancel regular donations?
- How do I make a Donation?
- How Should I Process Cash Donations I Have Received?
- I Made A Donation, Can You Send Me A Copy Of My Receipt?
- Can everydayhero add an 'offline donation' onto my supporter page for me?
Hawaiian Walk for Womens Cancer
- How Do I Register For the Hawaiian Walk for Women's Cancer?
- How do I join a team?
- How Do I Create A Team Page For the Hawaiian Walk for Women's Cancer?
- I have registered another person, why isn’t their fundraising page live?
- I was registered by another person, why don’t I have a fundraising page yet?
- I am the team captain, how do I edit the team page?
City-Bay
- How Do I Share Updates To My City-Bay Fundraising Page Automatically To Facebook Or Twitter?
- How Do I Share My City-Bay Fundraising Page?
- How Do I Edit My City-Bay Supporter Page?
- Why Aren’t My Team Members Showing Up On My City-Bay Fundraising Page?
- How Do I Create A Team Page In City-Bay?
- How Do I Join A Team In City-Bay?
Event Registration
- Can I change my event registration details?
- Can I register for an event on behalf of someone else?
- How do I create a Supporter page after I have registered for an event?
- How do I join an existing team for an event?
- How do I register as an indiviual for an event?
- How do I register a team for an event?
About everydayhero
Strava
MapMyFitness
School Fun Run
- SFR: I entered the wrong school, how do I update this?
- SFR: I missed the cut off date to order prizes, who do I contact?
- SFR: How do I thank my donors?
- SFR: How do I update my 'About Me - My Story'?
- SFR: How do I remove my page?
- SFR: How do I log into my Supporter Page?