Steps to Duplicate
- Navigate to the Reporting>Supporter Pages tab in the charity account.
- Select the Report Period date range.
- Click the green 'Generate' button.
- Download the Excel file that is generated.
- Team Totals do not match amount displayed on the Team Page.
We are currently evaluating this issue for a fix in a future release. In the meantime, please follow these steps to determine an accurate Team Total:
A.) Visit the Team Page directly and look at the total amount raised.
B.) Manually determine the totals in Excel with the following process:
- Navigate to the Reporting>Supporter Pages tab in the charity account.
- Select the Report Period date range.
- Click the green 'Generate' button.
- Download the Excel file that is generated.
- Sort the data by 'Team Name'.
- Sum the 'Supporter Page Total' for all Supporter Pages within the Team.