Error - Supporter Page Report Team Total Does Not Match Team Page

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Steps to Duplicate

  1. Navigate to the Reporting>Supporter Pages tab in the charity account.
  2. Select the Report Period date range.
  3. Click the green 'Generate' button.
  4. Download the Excel file that is generated.
  5. Team Totals do not match amount displayed on the Team Page.

We are currently evaluating this issue for a fix in a future release. In the meantime, please follow these steps to determine an accurate Team Total:

A.) Visit the Team Page directly and look at the total amount raised.  
B.) Manually determine the totals in Excel with the following process:

  1. Navigate to the Reporting>Supporter Pages tab in the charity account.
  2. Select the Report Period date range.
  3. Click the green 'Generate' button.
  4. Download the Excel file that is generated.
  5. Sort the data by 'Team Name'.
  6. Sum the 'Supporter Page Total' for all Supporter Pages within the Team.
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