We are sorry to hear that you have experienced issues making a donation.
So we can investigate this issue for you, please email our Customer Support Team at firstname.lastname@example.org with the following information:
- The fundraising page link you are making the donation to
- The custom link generated here: https://www.whatsmybrowser.org/ (this gives us all the information about your web browser, so you don't need to)
- Where possible, please provide us with a screenshot of the error message you are receiving – be sure to blank out any sensitive information such as your card details
This information will help our development team to investigate the cause of why your donation could not be processed.
We'll be in touch again after this information is provided to let you know what our team was able to find out.